Individual Client Level Data presentation and update

On Friday the 26 May Connect South hosted a forum with the aim of updating Otago providers on matters relating to ICLD.
Veronica Bennett, a member of ComVoices ICLD Working Group provided an update on where things were with MSD’s ICLD collection.

Here’s the presentation from the day.

Connect presentation ICLD updated

Things have continued to unfold since, here’s an update on development:

In the presentation Veronica noted the announcement re the handing of the work over to Social Investment Agency (SIA) to form a working group

Brenda Pilott for ComVoices met soon after the announcement and her understanding is that ComVoices would be part of developing the ToR. There has been no word from SIA about the formation of the working group. The Privacy Commissioner hadn’t been asked for input last week.

ComVoices will continue to advocate for this process being managed as promised.

The Social Investment Unit transmogrified into Social Investment Agency so it is possible this has delayed progress.

The Privacy Commissioner’s Inquiry Into The Ministry Of Social Development’s Collection Of Individual Client-level Data From Ngos is available online.

Independent report into MSD security breach published

MSD has released the independent report into March’s Individual Client Level Data breach. Human error is making the headlines but the report suggests systematic failures in governance and process.

You can join us for a frank discussion around on this on Friday 26th May at 1pm.

You can read it in full below along with an issues paper or access it directly from MSD’s website with their opinion. It’s release has been picked up by news sources and organisations including:


Radio NZ




Press release from MSD on apparent ICLD data breach

One of the reasons that amassing sensitive client data is a bad idea looks to have come to have proven true as MSD’s new system didn’t work and is being scrapped.

Minister Ann Tolley has issued a press release stating that the new MSD system for submission of individually identifiable client level data is not up to scratch.

You can read the full release below.

To put the $330 million quoted as being spent on community based social services in context: $857 million is in the same budget for Inland Revenue’s new tax administration system.

New IT platform for individual client level data system

Hon Anne Tolley

Minister for Social Development

5 April 2017
New IT platform for individual client level data system to be developed

Social Development Minister Anne Tolley says a new IT solution will be developed for the collection of individual client level data from NGOs as the current system is not up to standard.

“Last night I was advised by MSD about a technical issue with the portal where providers submit individual client level data,” says Mrs Tolley.

“No private information on clients was available, however a provider was able to view another provider’s folder. The system was shut down last night as a result. To date, 136 providers have been invited to upload client level data into the DIA shared portal, only 10 providers have uploaded information so far.

“I’ve asked officials for advice on the next steps which will involve using a different IT platform that will be robustly tested.

“It’s vital clients and providers have confidence that their information is being protected. We will work with the Privacy Commissioner and the Government’s Chief Information Officer to ensure we get this right.

“It’s important we have a secure IT system which enables government to access client level data so we can target funding to the services which best help our most vulnerable New Zealanders. We need to be able to understand what services are needed, what is effective, and identify any gaps.

“All New Zealanders would expect that the $330 million we fund in community based social services every year is spent on programmes that get the best results for New Zealanders, particularly the most vulnerable.”


MSD have released a new Outcomes Tool

The eagerly awaited follow up to the 2013 blockbuster Organisational Capability Tool has been released. The Outcomes Capability Planning and Assessment Tool is here. The original tool took an organisation wide look at capability across 10 areas. The new tool focuses on outcomes.

Like the original it is based around three steps – assessment, planning and then implementation. The tool guides you through the first two so you are ready for the third. The focus is on answering why, what, how and who for your organisation.

There are two documents – the Tool itself and Guidance Material which explains the thinking behind the tool and suggests how to use it.

Whilst named a tool this is in actual fact a flat PDF – there is no interactivity but the guidance has a handy table to record the rankings you decide on.

You decide the ranking by comparing where you are as an organisation with statements in four boxes – Aspirational, Emerging, Good & Transformative.

There is a checklist but rather than being worded as a checklist it’s actually a series of questions requiring complex answers. An example from the checklist is:

Clarity of organisational purpose

  • What does your organisation exist to do in your community? What business is your organisation in?
    • What are your mission / goals?
    • What and who is your community?
    • Who are your clients?
    • What are the reasons why people might use your services?
    • What sort of changes might people expect to make coming here?

Useful stuff but it seems like this is a sizeable chunk of work to undertake for an organisation and there will need to be guidance on what to do if you aren’t up to scratch in an area. As an MSD tool there is a focus on recognising alignment on MSD/Community Investment Strategy Outcomes but this should tranfer to any other funder/stakeholder required emphasis.

If you’d like a facilitator to guide you through the questions and issues the tool raises Connect South staff Bronwyn Boon and Rob Tigeir are available.

You can read more about the tool and download it and the guidance at or access the PDFs below.

Outcomes Capability Guidance
Outcomes Capability Guidance Planning and Assessment Tool


Scam warning: Family Services Directory

MSD logo, tweo letters: N & Z filled with positive words

MSD’s excellent Family Services Directory seems to have inspired some scam attempts.
MSD’s guidance is below. If you’d like to have a chat about online security feel free to contact us here at Connect South.

Community Wellbeing Seminar- Navigating our Changing Landscape

Social Service and Health Not for Profit Organisations will be expected to respond to a number of changes including those brought about by the Government’s review of social services funding; the Community Investment Strategy, the implementation of Charities Services new reporting requirements, the tendering of contracts, changes to services for vulnerable children, any Government response to last year’s more effective Social Service report and an increased focus on outcomes and social investment.

To assist you in managing the changes going forward, we have arranged an afternoon of information sharing. Ministries will update you on where these changes are currently at, will offer advice on what actions organisations need to be undertaking now and into the future.

The Seminar will take place on the 7th of June 2016, at 1:00pm-4:30pm.

Venue is the Port Otago Lounge, Edgar Centre, Portsmouth Drive.

There is no cost, RSVP by 4th June to or call 03 479 0994




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Children’s Action Plan: Feedback Workshops

The Dunedin Council of Social Services is inviting key stakeholders and influencers of the children’s workforce to take part in the next phase of consultation of the Draft Core Competency Framework: A Pre-Workshop Meeting on 3 March and the Workshop on either 5 April or 6 April. The Ministry of Social Development and Children’s Action Plan faculty are leading the conversation, while the Dunedin Council of Social Services is assisting in the coordination of the local meetings. Register for the pre-workshop and workshop no later than 29 February: Workshop Registration

Why We are Developing a Core Competency Framework:
Children have a right to have all their needs met and to be safe from abuse and neglect. A better future for vulnerable children is at the heart of the 2012 Children’s Action Plan, which was informed by submissions from almost 10,000 New Zealanders – including children. The Children’s Action Plan led to the Vulnerable Children Act  and other legislative change in 2014.

Part of that change is better protection of our children. We are enhancing the children’s workforce so that it is responsive and able to recognise and act when something isn’t right. The core competency framework will support children’s workers to better identify, support and protect vulnerable children.

The Framework will not replace existing specialist and professional standards and frameworks. Instead, it will sit alongside and complement these in a way that unifies and reinforces common understandings and ways of working – a common language for supporting, protecting and identifying vulnerable children.

We will get the best results for vulnerable children if our children’s workforce shares open, honest and robust dialogue leading to trust and wide agreement on the best ways forward. We are seeking your experiences, opinions and insights to inform the core competency framework and options for implementation. The Draft Framework will change in response to what we learn from the children’s workforce.

We are asking for your feedback. We plan to consult with you in three ways: a pre-workshop meeting, an electronic survey that will follow the meeting, and then a follow up workshop about the Framework:

Pre-Workshop Engagement Meeting:
You are invited to attend a pre-workshop engagement meeting about the Draft Framework. At this meeting, we will discuss the original vision to improve the lives of vulnerable children – the White Paper for Vulnerable Children. We will talk about how the draft framework has been developed so far, the Draft Framework’s current state, and how you can help improve the next version of the Framework to make sure it’s fit for purpose. This meeting will be offered at two different times; you only need to choose the one that works best for you. Register Here:Workshop Registration

Pre-Workshop Engagement Meeting Timetable
Date Time Venue
Thursday 3 March 2016 8:30 – 9:00 AM     Networking
9:00 – 11:00 AM   Meeting
Dunedin Community House, Alexander McMillan Room,
301 Moray Pl, Dunedin
Thursday 3 March 2016 12:30 – 1:00 PM   Networking
1:00 – 3:00 PM      Meeting
Dunedin Community House, Alexander McMillan Room,
301 Moray Pl, Dunedin

If you have questions, please contact

Gathering your feedback
After you attend the initial meeting, we’ll send you an email to request your feedback via Survey Monkey.

You’re also invited to attend a workshop to discuss your response to the draft framework. Attendees should be able to participate in one of the two offered pre-workshops and one of the three offered workshops.

Register For All Workshops Here by 29 February – SPACES ARE LIMITED:
Workshop Registration

Workshop timetable
Date Time Venue
Tuesday 5 April 2016 9:00 AM – 12:00 PM
Work and Income, Dunedin
Waipori Room
(corner of Castle and St Andrew Streets)
Tuesday 5 April 2016 1:00 PM – 4:00 PM Work and Income, Dunedin
Waipori Room
(corner of Castle and St Andrew Streets)
Wednesday 6 April 2016 9:00 AM – 12:00 PM Work and Income, Dunedin
Waipori Room
(corner of Castle and St Andrew Streets)

We appreciate your valuable time and commitment. Thank you in advance for being a part of this journey to protect and support our vulnerable children/tamariki and whānau. If you have any questions about the Draft Core Competency Framework or the consultation process, please email: If you have any questions about local coordination, please contact Amber Ptak

Finally, we are making every effort to include as many voices as possible in these workshops, but we have likely missed someone. Please do not hesitate to forward this email on to someone who you think may want to join us.

Ngā mihi nui,

Alan Shanks
Executive Officer
Dunedin Council of Social Services

Careerforce Video – Intro to the Social Sector in New Zealand

Careerforce, the Industry Training Organisation for the health, disability, aged support and social services sectors have shared a video explaining what the social sector is and what working in it means.

It’s promised to be the beginning of a series…

Results Based Accountability – Workshop Resources

First slide of RBA presentation

Here is the presentation as delivered on 10 December 2014 at Community Link.

On the day online resources were mentioned, these are available at They are being updated – we’ll share the revised info through the DCOSS meeting list when it’s available.

Have you made use of RBA? And are you willing to share your experience – if so get in touch – DCOSS email.

We’ll be running more session in 2015 – make sure you’ve signed up to our mailing list so you don’t miss out. Just add your name and email address to the form on the right.

Message from Ministry of Social Development to their clients

“Following the tragic events in Ashburton on Monday 1 September, we’re putting further security

measures in place to reinforce that our staff and clients can feel safe at our offices.

If you’re visiting one of our offices, you may be asked to show identification and need to have a

specific reason for going in. We encourage you to ring the Contact Centre on 0800 559 009. The

Contact Centre will be able to help you with many situations over the phone and will make an

appointment for you if you do need to come in.”