Resources for teaching the language of complaint to new speakers of English

A group of specialised complaint handling organisations have released free resources for teaching the language of complaint to new speakers of English.

The resources were developed by Financial Dispute Resolution and Dispute Resolution Services, and other organisations.

They are available free online for anyone to use at www.fdr.org.nz and www.complaintline.org.nz. Downloadable resources are also accessible via the following links: